The article below concerns Cloudinary Creative Cloud Connector (CCCC) and its inability to insert media into an open project while using the Connector.
Issue:
Could not place the file using Connector Error.
This issue usually occurs when some components of the Cloudinary Connector were displaced when an Adobe update took place.
Fix:
On a Mac, completely uninstall (delete) the following directories:
- /Library/Application Support/Adobe/CEP/extensions/CloudinaryCCConnector
- /Users/<User>/Documents/cloudinary_cc_files
- /Applications/Adobe InDesign*/Plug-Ins/SiliconConnectorCloudinar
Once all directories are removed, run the installer file again. This reinstallation will ensure that components are properly installed in their appropriate locations.
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