"User already exists" or "This email already exists" error when inviting new users

In Cloudinary, it's not possible to use a single email address on multiple accounts or to add a user to your account if there's already a Cloudinary account registered with the email address specified.

If you try to add a user to your account and they already have their own account or their email is used to log in to another account, an "Has already been taken" or "This email already exists" error is displayed.

Before they can be invited to your account, the user will need to change the email address associated with their existing account (including if the other account is disabled, because it's possible to re-enable a disabled account later).

Several options can be considered to fix this error:

1. Ask the user to update their existing Cloudinary account to use another email address (regardless of whether they want to keep that account active or disable it).

   • If your email service supports aliases, the user could add an alias to the email address used to manage their existing account, (For example: username+old_cloudinary@domain.com ) or they can update the email to a personal email address if they have one.

2. We can permanently delete the account and any files remaining in it, allowing the email address to be used again. 
   • If you'd like to do this, please ask the user to open a support request for our team via the link on this site and request that the account is deleted.
   • We'll require the cloud name and the last four characters of the API Secret for verification purposes.