When experiencing any issues with the Cloudinary WordPress plugin, please check the following:
- Verify that you are using the latest version of WordPress.
- Verify that you are using the latest version of our plugin.
- Verify that you are using the latest versions of other installed plugins.
- Uninstall and reinstall Cloudinary's plugin.
- Verify that the correct CLOUDINARY_URL was entered in the Cloudinary plugin's Settings page.
- IMPORTANT: try disabling all other plugins. If the issue has disappeared, enable other plugins one by one and verify which one is conflicting with the Cloudinary plugin.
- Try using a different theme (e.g., 'Twenty Fourteen').
- Try using a different browser.
- Try using a different system.
- Check your Site Health under the Tools section for errors (e.g timeout, Rest API, etc).
- Verify that the Rest API is accessible by going to www.your_website.com/wp-json.
- Verify that there aren't any network or firewall connection issues.
- If newly-uploaded images can be synced while older images fail to sync, check the GUID values in your wp_posts table as they need to match your domain. If you are facing this scenario, please follow this guide.
If you are still encountering issues, please refer to the following WordPress Plugin Overview. Finally, please feel free to open a ticket with an attached system report and we'll do our best to assist.
Comments
2 comments
Dir Sirs,
First I want to say, that I am happy about the service you are offering. Therefore I wanted to connect my WP site to Cloudinary. Everything worked fine.
After running all the services (standard: only images and only auto mode) my "Transformations" exploded.
With only a few visitors (I am running a small site) the transformations skyrocketed up to 40K and more. (below 0.5K visitors to my site),
Therefore I was forced to "de-"sync the service from my WP site. Too bad for me, but I could not find out, what the exact reason for this was.
But I want to thank again for your service.
Cheers and greetings from Salzburg, Austria.
Gerhard
Hu Gerhard
Thank you for your kind words.
Cloudinary counts every new upload as a transformation, so when first synchronizing your assets this might have caused the spike. You could read more about our quotas here
If you could open a request with us at support@cloudinary.com and share your cloud name might be able to specifically help in your case.
Also, I wanted to share that our future versions of the plugin would have a more noticeable message referring to what you describe.
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