When experiencing any issues with our WordPress plugin, please check the following:
- Verify that you use the latest version of WordPress.
- Verify that you use the latest version of our plugin.
- Verify that you use the latest versions of other installed plugins.
- Reinstall Cloudinary's plugin.
- Verify that the correct CLOUDINARY_URL was entered in the Cloudinary plugin's Settings page.
- Try to disable all other plugins. If it works, try to enable them one by one and verify which one collides with Cloudinary.
- Try to use a different theme (e.g., 'Twenty Fourteen').
- Try to use a different browser.
- Try to use a different system.
- Check your Site Health under the Tools section for errors (e.g timeout, Rest API, etc).
- Verify that the Rest API is accessible by going to www.your_website.com/wp-json.
- Verify that there aren't any network or firewall connection issues.
- If newly uploaded images get synced while older images don't, check the GUID values in your wp_posts table as they need to match your domain. If you are in this scenario, please follow this guide.
If something's still wrong, you're welcome to open a ticket with a system report and we'll do our best to assist.
Comments
2 comments
Dir Sirs,
First I want to say, that I am happy about the service you are offering. Therefore I wanted to connect my WP site to Cloudinary. Everything worked fine.
After running all the services (standard: only images and only auto mode) my "Transformations" exploded.
With only a few visitors (I am running a small site) the transformations skyrocketed up to 40K and more. (below 0.5K visitors to my site),
Therefore I was forced to "de-"sync the service from my WP site. Too bad for me, but I could not find out, what the exact reason for this was.
But I want to thank again for your service.
Cheers and greetings from Salzburg, Austria.
Gerhard
Hu Gerhard
Thank you for your kind words.
Cloudinary counts every new upload as a transformation, so when first synchronizing your assets this might have caused the spike. You could read more about our quotas here
If you could open a request with us at support@cloudinary.com and share your cloud name might be able to specifically help in your case.
Also, I wanted to share that our future versions of the plugin would have a more noticeable message referring to what you describe.
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