I'm experiencing an issue with Cloudinary's WordPress plugin. What can I do?

When experiencing any issues with our WordPress plugin, please check the following:

  • Verify that you use the latest version of WordPress
  • Verify that you use the latest version of our plugin
  • Verify that you use the latest versions of other installed plugins
  • Reinstall Cloudinary's plugin
  • Verify that the correct CLOUDINARY_URL was entered in the Cloudinary plugin's Settings page
  • Try to disable all other plugins. If it works, try to enable them one by one and verify which one collides with Cloudinary
  • Try to use a different theme (e.g., 'Twenty Fourteen')
  • Try to use a different browser
  • Try to use a different system
  • Verify that there aren't any network or firewall connection issues.

If something's still wrong, you're more than welcomed to open a ticket and we'll do our best to assist.

Have more questions? Submit a request

Comments

Powered by Zendesk