When experiencing any issues with our WordPress plugin, please check the following:
- Verify that you use the latest version of WordPress.
- Verify that you use the latest version of our plugin.
- Verify that you use the latest versions of other installed plugins.
- Reinstall Cloudinary's plugin.
- Verify that the correct CLOUDINARY_URL was entered in the Cloudinary plugin's Settings page.
- Try to disable all other plugins. If it works, try to enable them one by one and verify which one collides with Cloudinary.
- Try to use a different theme (e.g., 'Twenty Fourteen').
- Try to use a different browser.
- Try to use a different system.
- Check your Site Health under the Tools section to see any errors (e.g timeout, Rest API, etc).
- Verify that the Rest API is accessible by going to www.your_website.com/wp-json.
- Verify that there aren't any network or firewall connection issues.
- If newly uploaded images get synced while older images don't, check the GUID values in your wp_posts table as they need to match your domain. If not, you can use the Better Search Replace plugin to rewrite the table.
If something's still wrong, you're more than welcomed to open a ticket and we'll do our best to assist.
Comments
2 comments
Dir Sirs,
First I want to say, that I am happy about the service you are offering. Therefore I wanted to connect my WP site to Cloudinary. Everything worked fine.
After running all the services (standard: only images and only auto mode) my "Transformations" exploded.
With only a few visitors (I am running a small site) the transformations skyrocketed up to 40K and more. (below 0.5K visitors to my site),
Therefore I was forced to "de-"sync the service from my WP site. Too bad for me, but I could not find out, what the exact reason for this was.
But I want to thank again for your service.
Cheers and greetings from Salzburg, Austria.
Gerhard
Hu Gerhard
Thank you for your kind words.
Cloudinary counts every new upload as a transformation, so when first synchronizing your assets this might have caused the spike. You could read more about our quotas here
If you could open a request with us at support@cloudinary.com and share your cloud name might be able to specifically help in your case.
Also, I wanted to share that our future versions of the plugin would have a more noticeable message referring to what you describe.
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