There can be a number of reasons that can cause your image not to appear, a quick and easy way to find out why is to check out the HTTP response headers, under X-Cld-Error.
In order to see the X-Cld-Error header in your browser:
1. Open your browser's Developers Tools.
2. In the developer console's 'Network' tab, check the box Preserve log. Refresh the page and you'll see the erroneous image. Note that you may need to do a 'hard refresh' if the image was already loaded when you opened the console (Command-Shift-R on mac, Ctrl-F5 on Windows). Click on the 'Network' tab to see the response headers.
3. Scroll down the headers to see the X-Cld-Error header. The following is an example of a non existent image:
Comments
4 comments
is there a solution to this?
Hi Agob, this article discuss on how to find the error message in case the image is not showing up. The solution might be different depending on the error you are getting.
Do you have a specific URL that has an issue that you can share for us to take a look?
I don't know if it's too late, but I'm having the same issue. The page is https://tennix-sports-blog.herokuapp.com/categories/3 and the images I upload to Cloudinary display well after uploading them through 'articles/new', but after a time (when Heroku reloads the server) the image doesn't display anymore.
Status code is 404, but I don't find a X-Cld-Error, so I don't know why it isn't displaying :(
Hey @kitpao,
The page that you've shared doesn't currently serve any images via Cloudinary. You've probably turned it off as you were experiencing this issue, which makes sense. However, I cannot investigate this further without additional information like your cloud name or by seeing the issue in real-time.
What I suggest you do is open a direct support ticket via support@cloudinary.com, so we can further discuss this privately and have you share some additional information with us and/or decide on a given timeframe where you will re-enable Cloudinary on your site for several minutes so we can take a look at it.
Kind regards,
Raz
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