Do you have a file size limit?

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32 comments

  • Avatar
    pramod shivale

    Is there an option to limit the upload file size in case of raw file type? I want to restrict users from uploading large files say files bigger than 2MB.

  • Avatar
    Itay Taragano

    Hi,

    Our jQuery integration library supports handling minimum/maximum size and dimensions on the client side. We have it in our roadmap to support rejecting these on the server side as well.

  • Avatar
    venkateswaraReddy B

    Is there any option to upload a source(file) of size more than 20 MB ? 

  • Avatar
    Itay Taragano

    Uploading files bigger than 20MB is supported by customer requests for all of our paid plans, up to 100MB for both images and non-images (raw) files.

    In addition, Cloudinary supports storing even bigger files (up to 2GB), which is limited for raw files only.

    For more information:

    http://support.cloudinary.com/entries/26445481-Can-I-upload-large-raw-non-images-files-

  • Avatar
    Yoga Tailor

    HI, how do we increase our size limit to 100MB? We are planning to move to cloudinary. We deliver video content on our website and app. Please help asap

  • Avatar
    Roee Ben Ari

    For increasing file size limits please open a support ticket.

  • Avatar
    ilche Ivnaovski

    UPDATE

    The default maximum file size limit for videos is 40MB.
    This is for Free plan or Paid?

  • Avatar
    ilche Ivnaovski

    What is the current maximum video file size for free plan?

  • Avatar
    Nadav Ofir

    It's still 40MB, as mentioned in the article above.
    This can be raised for paid plans, depending on the use-case and plan size.

  • Avatar
    William Moorhead

    Hi, I am on the Basic plan and get errors when passing the 50MB file size for video. The account details for the basic plan states the maximum is 100MB though. How do I fix this?

  • Avatar
    Nadav Ofir

    Hi William,
    According to your logs, you're trying to upload the video as an image resource rather than video resource. On your upload call, please set the "resource_type" parameter to "video", as explained here.
    If this still doesn't help, please feel free to contact us via support ticket, and share more information regarding your issue.

  • Avatar
    Robert Jackson

    I have noticed during testing ( about to launch site) that uploads of images larger than 300Kb+ take painfully long to upload. Is there anything I can do to speed this up? I am considering converting my code back to storing on my local server. I need a solution. Is there a setting or something?

    Thanks.

  • Avatar
    Nadav Ofir

    Hi Robert,

    For such rare cases we usually have some really quick resolutions.
    Please contact us via [support ticket](http://support.cloudinary.com/hc/en-us/requests/new) and provide more information regarding your upload attempts (server-side/direct, geographic location, etc.) and we'll get back to you :)

  • Avatar
    Kannan

    I am on 15GB managed storage. Will you notify when my limit is nearing? if yes, at which stage will i be notified? Can i custom set my limit to be notified when i have reached 12GB limit?

  • Avatar
    Nadav Ofir

    Hi, please read the following KB:
    https://support.cloudinary.com/hc/en-us/articles/202521702-What-happens-if-I-exceed-plan-limits-

    If you have any further concerns please feel free to contact us via support-ticket and we'll be happy to address it.

  • Avatar
    HARSHAL VARDAY

    I'm using the free plan, and using Node.js image upload to sync between my server and my cloudinary account, is upload rate limited?

    Also, is the above upload counted as an Admin API call (rate-limited)?

    Thanks in advance!

  • Avatar
    Nadav Ofir

    Upload api is not rate limited, and differs from the rate-limited Admin api.
    With that being said, upload concurrency shouldn't go above 100 uploads.

  • Avatar
    maria

    Uploading PDFs with pages which have album orientation returns "Invalid Resource". 

  • Avatar
    Ido Barnoam

    Hi Maria.
    We do have some security measures in place for pdfs files, but these should not interfere with most pdf uploads.
    Kindly open a ticket at support@cloudinary.com and let us know the cloud name of your account and share the relevant pdf, so we could resolve what it is you are experiencing.

    Thanks

  • Avatar
    Lennart Giaccotto

    I want to prevent users to upload an image smaller than a given height and/or width so i don't have to upscale so much. We use the  cloudinary.openUploadWidget

     

    Is this possible?

  • Avatar
    Daniel Mendoza

    Hello Lennart,

    Thanks for reaching out to us and I would like to apologize for not responding sooner.

    Yes, it is possible and the two options you are looking for are "min_image_height" and "min_image_width" (http://cloudinary.com/documentation/upload_widget#upload_widget_options).

     

  • Avatar
    Robert Seals

    Hello Team, we are uploading the videos and images in our app. I can easily upload the video if file size has small to cloudinary server, but if file size has large then am not able to upload the videos on to the cloudinary server. Am getting the error how can I upload the large videos on to your server. I even raise a ticket but nobody has reply me. Tell me should I have to increase my plan tp upload large size of video 300mb, 500 mb or even more.

  • Avatar
    Bradley McColey

    Is the file size limit in reference to files being uploaded without chunking? For example, if I have a 100MB mulipage PDF, which happens occasionally as my company deals with architects and engineers that sometimes want us to archive these files, would it be possible to upload that file as long as it was chunked less than the amounts mentioned? Or is there just a hard limit on the file size that can be stored in cloudinary?

  • Avatar
    Yakir Perlin

    Hi Bradley,

    The file size limit is actually referred to file size that can be stored on your account.

    Best,

    Yakir

     

  • Avatar
    Deepak

    Hi Team,

     

    I am facing few issues while uploading pdf and its showing Invalid Resource Error.

    Do let us know the solution for that.

     

    Thanks

  • Avatar
    Yakir Perlin

    Hi Deepak, 

    Since you already open a support ticket, we will continue there. 

    Thanks,

    Yakir

     

  • Avatar
    mathieu

    Why do I (sometimes) get a 400 error when trying to request a transformation to a file well below those limits : 

    this file seems ok https://res.cloudinary.com/balibart/image/upload/dn_300,h_3543,w_2952/5aba5cb5774da85e7c02bc55_front.png

    but when I tried earlier with a similar file it failed :/ 

    reliability is going to be critical if we are to adopt this service. could we at least have an indication as to why those transformations seem to fail?

  • Avatar
    Raya Straus

    Hi Mathieu,

    Is it possible that you're requesting the transformed image before the image has been uploaded? 

    These 404 errors are then being cached, as explained-https://support.cloudinary.com/hc/en-us/articles/202520452-I-m-getting-a-404-not-found-for-my-transformed-image-while-other-versions-of-that-image-work.

    As the article suggests, the caching period can take from 1 minute up to 24 hours. 

     

  • Avatar
    Anton

    Hello. I want to update my account to Plus plan and increase file size limit for upload that I would be able to upload large pdf-files. What max limit size I can expected?

  • Avatar
    Daniel Mendoza

    Hi @Anton,

    Can you please open a support ticket at https://support.cloudinary.com/hc/en-us/requests/new and we will be glad to look into your request.

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