Do you have a file size limit?

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    Einar Breen

    I'm testing Cloudinary to see if we can use it for our software. We do digital signage for restaurants, fashion stores etc. so typically short videos but in high resolution. Usually UHD (3840x2160) and often also vertical video (2160 pixels wide and 3840 pixels tall).

    I don't get an error message when I upload videos and creating thumbnails etc. seem to work, but I do get a generic error message when I try to encode a UHD file to lower resolution. Is there a pixel size limit? 

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    Shirly

    Can you please share the URL that reproduced the error? If privacy is an issue please feel free to open a ticket at support@cloudinary.com.

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    Everett

    Hi, can you clarify if the new default video size limit of 100MB is for all plans or just Plus onward?

    "
    UPDATE

    The default maximum file size limit for videos is 100MB. This can be customized too for our paid plans.
    "

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    Shirly

    The video size limit for the Plus plan is now 500MB. You can check it out by following this link:

    https://cloudinary.com/pricing#pricing-compare-plans

    (And choose show more)

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