On our free plan, the maximum image file size which can be uploaded to Cloudinary is 10 MB, and the maximum video file size is 100 MB. Raw files, other than images or videos, are also limited to 10 MB.
You can see a full list of all applicable limits on the right-hand side of your accounts settings page.
On our paid plans, the limits are higher, starting at 20 MB for images and raw files and 500 MB for videos on the Plus plan, with higher limits on the larger plans. You can see a comparison of our standard plans on our pricing page to see the limits applicable to each plan.
When transforming images, there are also limits regarding the maximum dimensions of the image, measured in megapixels. On our free plan, this limit is 25 megapixels, and the limits for other plans can be seen on our pricing page.
If you find that you're reaching your account's limits when working with your files, please contact us for assistance.
Comments
34 comments
I'm testing Cloudinary to see if we can use it for our software. We do digital signage for restaurants, fashion stores etc. so typically short videos but in high resolution. Usually UHD (3840x2160) and often also vertical video (2160 pixels wide and 3840 pixels tall).
I don't get an error message when I upload videos and creating thumbnails etc. seem to work, but I do get a generic error message when I try to encode a UHD file to lower resolution. Is there a pixel size limit?
Can you please share the URL that reproduced the error? If privacy is an issue please feel free to open a ticket at support@cloudinary.com.
Hi, can you clarify if the new default video size limit of 100MB is for all plans or just Plus onward?
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UPDATE
The default maximum file size limit for videos is 100MB. This can be customized too for our paid plans.
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The video size limit for the Plus plan is now 500MB. You can check it out by following this link:
https://cloudinary.com/pricing#pricing-compare-plans
(And choose show more)
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