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How can I cancel my Cloudinary account?

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Orly Bogler
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If you would like to cancel your Cloudinary account, you can access your account's settings page and click the "Cancel my account" link.

If you can't find such a link on the settings page, please contact us via our support ticket system and share the name (i.e., cloud-name) of the account you wish to cancel.

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11 comments

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    EKOSSO NJOH

    5msic.com

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    EKOSSO NJOH

    cancelled my profile as soon you reserve that email.

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    Maor Gariv

    Hi,

    Sorry for the very late reply, we have noticed that this request was left unattended. I guess this is not relevant anymore but for future reference -

    It's possible to cancel the account directly from the console. If our help is needed, please open a new support ticket (https://support.cloudinary.com/hc/en-us/requests/new) so we'll be able to verify you as the account owner.

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    Sebastian Arboleda 
    What happens to the images if I cancel my subscription with Cloudinary. This affects my images that are stored in my wordpress media library.
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    Shirly Manor

    When using our WordPress plugin, we save the images on both Cloudinary and WordPress. As a result, if you decide to stop using Cloudinary, your website will serve the images from WordPress.

    Hope that helps,

    Shirly

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    Sebastian Arboleda

    I understand but I have noticed that the moment I deactivate the cloudinary plugin, several images do not load. This is because or because I have to cancel the account so that everything works well

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    Shirly Manor

    Can you please share a link for an image that doesn't work?

    If privacy is an issue, please contact us at support@cloudinary.com

    Thank you,

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    Andres Argote

    I have already submitted a ticket, but there's no answer. I need to cancel my subscription but there aren't any links to cancel.

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    Eric Pasos

    Hi Andres,

    Your ticket (193198) is currently being processed, and we will reply to you through it. Thanks.

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    Simon Paske

    Can you re-open my cloud? I canceled it and can't use it anymore.

    My cloud name: 

    doecfk15q


    Thanks in advance

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    Stephen Doyle

    Hi Simon,
    For account-specific questions, can you please contact our support team directly with the details? You can use the "?" link inside our management console, or the "submit a request" link here on the support site
    Regards,
    Stephen

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