Cloudinary indeed offers support for multiple user roles and permissions, available for Advanced plans or higher from the Settings page. Non-admin users have limited console sections and elements according to their roles.
Further, if you have multiple Cloudinary accounts (available for Advanced Extra or higher), each user can be associated with a specific account. This allows different users to log in separately, when each user can be assigned a different role, with a different set of permissions, each assigned to all accounts or only to a single account.
The role types available are:
Master Admin
The master admin role has full access to all parts of the Cloudinary management console, including the user management areas.
Admin
The admin role has access to all parts of the Cloudinary management console, except for billing information.
Technical Admin
The technical admin role has access to all parts of the Cloudinary management console, except for the user management areas and billing information.
Billing
The billing role has access to the billing-related areas of the Cloudinary management console.
Reports:
Access only reporting details in the Cloudinary console, including those in the Dashboard and in the Reports tabs.
Media Library admin: Full read-write access to all areas of the Cloudinary console that are related to asset management.
Media Library Users
The user can be granted controlled access to specific folders or to the entire Media Library based on user groups.
Comments
8 comments
Why do you restrict core functionality to higher tier accounts? It makes sense to have tiers based on usage (bandwidth, storage, transformations, etc). But to make small businesses have to share their one and only password with their developers is bad practice and serves no commercial purpose.
Please consider allowing small businesses to have multiple users.
Thank you for your feedback, appreciate it.
We enable the vast majority of the platform's functionality in any plan, including a free tier. We do have features that vary in complexity, and some of the features that consume more resources or generate more management overhead are enabled for higher tiers.
User-roles, which is one of these features, usually becomes relevant when the use of Cloudinary is more profound and with larger teams, which is why the Advanced tier is required.
Hi Ido
Thank you for the response to my comment. Unfortunately, the "you're not big enough to want this" argument is clearly not true in at least one case.
As I mentioned, this practice is encouraging startups to share their admin and billing information with their contractors and staff.
I would ask that you at least revisit the justification for this decision.
Thank you again.
Chris
Hi Chris.
Thank you for pointing this out.
I would take the feedback internally and would take it into consideration.
Best,
Ido
Hi-- Can you have user role(s) that are read-only in terms of the media library? For our production Cloudinary account, we'd like to allow people to view images but not delete or otherwise change.
Thanks,
Chris.
Hi Christopher,
We currently don't have such a user role. That being said, we have opened a feature request on your behalf and will update you if this is added in the future.
Only allowing one user account locks out any team (of any size) who operates with the smallest amount of security, resilience or collaboration. This restriction to only a single user essentially states that Cloudinary is not made to of support small, or mid-market businesses.
I work with startups, record labels and music technology companies who otherwise would be very interested in Cloudinary. To recommend Cloudinary at any tier other than the highest paid levels would lock them into a decades-old, "single-IT-user", point-of-failure. These highest paid tiers don't offer much else other than super high amounts of bandwidth and storage (both relatively cheap commodities) – but lock away two features that nearly every team needs: multiple users and CNAME support.
I understand the ways that this pricing model is profitable, but I hope the product team considers supporting the small- and mid- market businesses who painfully find that there isn't actually a Cloudinary tier that was build with their needs in mind.
Hi Sam,
Thanks for contacting us and sharing your feedback.
We will take it internally and re-evaluate.
Meanwhile, we'll be happy to review your specific requirements and better advice.
Could you please contact us at support@cloudinary.com with your account details?
Looking forward to hearing from you.
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