What happens if I exceed plan limits?

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  • Avatar
    Kelly Vohs

    We exceeded our Storage limit by 122% 2 days ago.
    I deleted the images and now storage has reduced to 87%.
    But now I am unable to upload images greater than 2MB in size. Earlier I was able to upload heavy images.

    Is it related to my upgrade account ? Will account upgrade fix my problem ?

  • Avatar
    Gilbert Smith

    Glad to know that plan limits are soft. This gives me time to adjust settings during the 30 day 'rolling' period to make sure that I'm within limits for my account. The tools provided for developers are awesome. Cloudinary is an excellent to service and I'll be telling everyone I know to signup.

    http://cloudinary.com/invites/lpov9zyyucivvxsnalc5/dazxaqswlrp4fzblbyra

  • Avatar
    Nadav Ofir

    Thanks so much for the kind words! We're so happy to hear :)

    Check out our referral program, to also get some extra quota on the way ;)
    https://cloudinary.com/console/share

  • Avatar
    Sam Henderson

    I had a freak month and went over the bandwidth limit for the free version.

    I have since gone up to the $50/month version.

    Am I able to go down to the free version again if I am below the free bandwidth threshold in future months?

    I am certain I will be below the 5GB free threshold.

  • Avatar
    Nadav Ofir

    Once your plan is under Advanced extra plan, you can upgrade and downgrade your account plan without contacting Cloudinary.
    Simply go to your account's settings and choose your desired plan.
    Note that in order to downgrade your account to any other plan, you have to first make sure that you are within the limits of the desired plan.

  • Avatar
    Adrian

    A single image I uploaded exploded in traffic overnight which was not expected at all. Now at 106%. I have removed said image, would I be able to stick on the free plan if next month i use lesser than the provided allowance?

  • Avatar
    Nadav Ofir

    Hi Adrian,

    Don't worry about that. Please contact us directly (via support ticket) and we'll be happy to help you out on that matter.

  • Avatar
    Oded Shafran

    No one answers support. So in case you have an urgent issue like this (even though this is a new billing cycle) - be prepared that no on will respond. Imgix are better

  • Avatar
    Marissa Masangcay

    Hi Oded,

    We sincerely apologize for the delay in response and have answered you on your ticket.

    Please note that in situations where our customer goes over their quota(s) we never automatically deactivate their account. We always first take the time to communicate with the customer in order to offer optimization tips and help find the best solution for them.

    Thank you again for your patience.

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