What happens if I exceed plan limits?

Follow

Comments

11 comments

  • Avatar
    Kelly Vohs

    We exceeded our Storage limit by 122% 2 days ago.
    I deleted the images and now storage has reduced to 87%.
    But now I am unable to upload images greater than 2MB in size. Earlier I was able to upload heavy images.

    Is it related to my upgrade account ? Will account upgrade fix my problem ?

    0
    Comment actions Permalink
  • Avatar
    Gilbert Smith

    Glad to know that plan limits are soft. This gives me time to adjust settings during the 30 day 'rolling' period to make sure that I'm within limits for my account. The tools provided for developers are awesome. Cloudinary is an excellent to service and I'll be telling everyone I know to signup.

    http://cloudinary.com/invites/lpov9zyyucivvxsnalc5/dazxaqswlrp4fzblbyra

    0
    Comment actions Permalink
  • Avatar
    Nadav Ofir

    Thanks so much for the kind words! We're so happy to hear :)

    Check out our referral program, to also get some extra quota on the way ;)
    https://cloudinary.com/console/share

    0
    Comment actions Permalink
  • Avatar
    Sam Henderson

    I had a freak month and went over the bandwidth limit for the free version.

    I have since gone up to the $50/month version.

    Am I able to go down to the free version again if I am below the free bandwidth threshold in future months?

    I am certain I will be below the 5GB free threshold.

    0
    Comment actions Permalink
  • Avatar
    Nadav Ofir

    Once your plan is under Advanced extra plan, you can upgrade and downgrade your account plan without contacting Cloudinary.
    Simply go to your account's settings and choose your desired plan.
    Note that in order to downgrade your account to any other plan, you have to first make sure that you are within the limits of the desired plan.

    0
    Comment actions Permalink
  • Avatar
    Adrian

    A single image I uploaded exploded in traffic overnight which was not expected at all. Now at 106%. I have removed said image, would I be able to stick on the free plan if next month i use lesser than the provided allowance?

    0
    Comment actions Permalink
  • Avatar
    Nadav Ofir

    Hi Adrian,

    Don't worry about that. Please contact us directly (via support ticket) and we'll be happy to help you out on that matter.

    0
    Comment actions Permalink
  • Avatar
    Oded Shafran

    No one answers support. So in case you have an urgent issue like this (even though this is a new billing cycle) - be prepared that no on will respond. Imgix are better

    0
    Comment actions Permalink
  • Avatar
    Marissa Masangcay

    Hi Oded,

    We sincerely apologize for the delay in response and have answered you on your ticket.

    Please note that in situations where our customer goes over their quota(s) we never automatically deactivate their account. We always first take the time to communicate with the customer in order to offer optimization tips and help find the best solution for them.

    Thank you again for your patience.

    0
    Comment actions Permalink
  • Avatar
    Tom Shacham

    Hi there, 

    I've been using the free version for a while now and have been well under the usage limits. However, we had a one-off spike in usage which has tipped us over the bandwidth limit (109%) and we do not expect this to occur again. 

    Given we are so far under the limits in our normal usage, we are keen to avoid having to upgrade to the $100/month account at this point. Is there a way to avoid this scenario for now, until we actually need it! 

     

    Many thanks!

     

    0
    Comment actions Permalink
  • Avatar
    Aditi Madan

    Hi Tom,

    Can you please open a support ticket here :https://support.cloudinary.com/hc/en-us/requests/new  with your cloud name and we will be able to look into this in further detail.

    Thanks,

    Aditi

    0
    Comment actions Permalink

Please sign in to leave a comment.