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What happens if I exceed the usage limits of my account's plan?

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10 comments

  • Brian Stewart

    Also found myself in a smilar situation in which an number of one-off transformations as took me over free plan (122%) - Currently discussing this with support to hopefully gain some grace period to resolve this issue (as for my test app it really doesnt not make sense to move to $99 per month - of course if i was truly using the service to that level I would happily pay)

    Although one thing that does worry me is the fact that hotlink protection / whitelisting is only really available on premium plans so I may need to think harder at a long term solution to stop this happening again in the future.

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  • Aleksandar Kostadinov

    Hi Brian,

    We can add CDN-level access control restrictions such as whitelisting/blacklisting on other plans and not just Premium/Enterprise. If you're on a Free plan but you're having spikes of Bandwidth due to hotlinking then please submit a ticket to us via - https://support.cloudinary.com/hc/en-us/requests/new - and we'll be able to have a look and see what we can do to help prevent it.

    1
  • Jessica Falken

    Hi,

    What if i dont want to upgrade my free plan when my free plan is exceed?,

     

    Thanks

    1
  • Gareth Boughtwood

    Hi Guys,

    I didn't know the limits. Ive been developing a site using dev, staging and live sites which have caused the bandwidth to sky rocket over the last few days. I've now removed the video that was causing most of the bandwidth usage. Will my account continue working until the bandwidth levels out again after the peak. It's shot right down now so should be within the limits again soonish.

    Regards,

    Gareth

     

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  • Daniel van der Mierden

    Hi!

    We have exceeded the free plan because of the initial synchronisation. I'm not sure if we'll go over the free quota with "regular" usage, but the leap to the first paid plan is quite a large one.

    Is there a "one off" payment option for this kind of initial uploads which would require a lot of credits? our customer probably wouldn't mind paying $99 for the initial sync, but that same amount structurally isn't really worth the added value for their business..

     

    Thanks,

    Daniel

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  • Yael Mordoch

    Hi Daniel, 

    Can you please contact us at support@cloudinary.com and mention the cloud name? We'll be able to look into this and better advise. 

     Thanks, 

    Yael

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  • Jessica Falken

    Hi Yael, one quick question, what do you mean by "settle your usage"? and how I accomplish that?

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  • Yael Mordoch

    Hi Jessica, 

    Our plan limits are soft limits. When getting near your plan limits, an automatic notification email will be sent to you, warning you of exceeding it.
    You will then be prompted to either settle your usage or upgrade to a more suitable plan. Ignoring those warnings and notifications can result in a deactivation of your account.

    Please contact us at support@cloudinary.com in case you have any further questions. 

    Thanks, 

    Yael

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  • Yael Mordoch

    Hi Jessica, 
    You can settle your account by reducing your usage or upgrading the account. 

    Thanks, 

    Yael

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  • Eric Pasos

    Hi Gareth,

    The credit allocated for a Free Plan is 25 credits (see https://cloudinary.com/pricing) and once you have already exceeded the allowable usage limit, we will ask you to reduce that usage, or upgrade to a paid plan. If your account is eventually disabled, you will not be able to access the Media Library or use our API or SDK. Also, it would not be possible to upload new images, manage existing images, or create new versions of your images using transformations as well.

    If your account has already been disabled please contact us via a ticket (https://support.cloudinary.com/hc/en-us/requests/new) and provide your cloud_name and we will review your account details and process your request.

    Hope this helps.

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