In order to perform the migration, make sure you have Cron running as both Magento and the Cloudinary plugin need Cron jobs running.
For more information about setting up a Cron job in Magento:
Note that you can use the plugin without migrating old images, however only new images added after you have enabled the plugin will be managed and optimized by Cloudinary.
- Make sure you use cron.sh rather than cron.php (cron.sh runs cron.php and checks if there are other instances running).
- Make sure that cron.sh has execution permissions for the user the cronjob is executed as.
- Change your Cron to run every 5 minutes.
- Clear the cache (System > Configuration > Advanced > System).
- The Configuration cache should be manually cleared. If config is cached in Redis, then Redis should be restarted.
- Make sure Cloudinary jobs are scheduled in the Cron jobs. Try to run the following query in SQL:
SELECT * FROM cron_schedule WHERE job_code="cloudinary_migrate";
- Scheduled jobs are sometimes not run because of too greater time between Cron runs. The Cron script should be changed to run every 5 or 10 minutes.
Also, go to the settings in 'System -> Configuration -> System (under Advanced) -> Cron. In particular, make sure all values are > 0, and that 'Missed if Not Run Within' is greater than the frequency of the Cron script, and that 'Generate Schedules Every' is lower than 'Schedule Ahead For'.
- If none of the above helped, turn on logging and capture a sample from the system and exception logs and share it with our support team, this may provide us further clues about the issue.