Why did I receive fewer credits than expected after subscribing to an add-on package?

When purchasing or upgrading an add-on package, you will be charged a prorated fee and granted a prorated quota based on the remaining time in your current billing cycle. This information is also displayed on the purchase page before you confirm your payment.

If you run out of quota for the current month, you can upgrade to a larger package. Your quota will then be adjusted according to the same prorated policy.

Important Notes:

• Upgrades take effect immediately, applying the prorated adjustments right away.
• Downgrades will only take effect in the next billing cycle, meaning your current quota remains unchanged until the next renewal period.

For further assistance, feel free to reach out to support.