However, we do have additional backups available for all customer accounts so it is often possible for us to recover deleted files if the files were deleted fewer than 30 days ago.
To have the files retrieved, submit a request to support@cloudinary.com or submit a request here with your cloud name and other relevant details along with a list of files in the format as shown in the CSV below and each line in the CSV should be in the exact order: <public_id>,<format>,<resource_type>,<type>
https://res.cloudinary.com/demo/raw/upload/recover_sample.csv
-
The public_id of the image is the name of the file, including the folder (e.g.
sample
for the sample image in your account,test/cat
for a file called 'cat' in a folder called 'test') -
format
is the file extension associated with the original resource's file type (e.g. jpg, mp4) -
Valid
type
values includeupload
,private
,authenticated
, andupload
is the default -
Valid
resource_type
values areimage
,video
, orraw
depending on whether the file is an image, video, or another static resource.
Somethings to consider:
-
Adding a format is not mandatory but it is recommended because adding the format will speed up the process of recovering the resources from our backup storage significantly. If you don't provide a format, please still make sure to include the comma separating the 'empty' format from the next field (e.g:
cat,,image,upload
) -
If you add a header line, please ensure the headers are named like this:
public_id,format,resource_type,type
Once we have the list of resources, we can attempt to retrieve them from our backups and restore them to your account.
Please note:
It's also possible on all of our paid plans to store your backups in an Amazon S3 or Google Cloud bucket owned by you so that the backup copies of your files don't contribute to your Cloudinary account's storage usage but are still managed by us. More details on setting up an S3 bucket so that we can write to it can be found here:
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