When you register to Cloudinary, a verification-email is automatically sent to the email address you provided. This email contains a link which must be accessed in order to complete the signup process. Skipping this verification step may result in your account being automatically disabled after 24 hours, therefore we highly recommend that you pay attention to this flow.
If you have e-mail protection such as proofpoint.com, this may cause the link to be invalid. Instead, please copy-paste the link instead.
Note that sometimes the verification-email may get redirected to your Spam/Trash folder. If you can't seem to find the email, you can always login to your Cloudinary account and ask for the verification email to be resent by following the on-screen instructions:
There are other possible reasons for a Cloudinary account to become disabled, for example unsettled billing issues, etc. In such cases several email notifications will be sent prior to deactivation.
Feel free to contact us if you require further assistance.
Comments
5 comments
Hi,
unfortunately I never received a verification email at all.
Hi Yuri,
It seems like you have entered a wrong email address (look like it contains a typo). Please contact us via support ticket so we can communicate privately.
Thanks, typo in my address. sorry :)
Hi,
I tried to upload a file on this site which is powered by Cloudinary but it always pops out an error message " upload failed- cloud name is disabled"
http://www.popsww.com/web/en/careers/apply/
Any suggestion ?
Thanks
Hi Van,
It means that the owner of the site is using Cloudinary for hosting, optimizing and delivering some or all of its content and his/her account is currently disabled. This can be due to various reasons. However, I, of course, can only share those details with the account's owner.
If you know the site owner and/or contacted him via any channel, you can instruct him to open a support ticket at https://support.cloudinary.com/hc/en-us/requests/new to get more information regarding the deactivation reason and details on how he can re-enable the account.
Best,
-Raz
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