Why am I receiving an "Upload failed: cloud_name is disabled" error when using my new Cloudinary account?

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6 comments

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    Yuri Friedberg

    Hi,
    unfortunately I never received a verification email at all.

  • Avatar
    Nadav Ofir

    Hi Yuri,
    It seems like you have entered a wrong email address (look like it contains a typo). Please contact us via support ticket so we can communicate privately.

  • Avatar
    Yuri Friedberg

    Thanks, typo in my address. sorry :)

  • Avatar
    Betty Baker
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    Van

    Hi,

    I tried to upload a file on this site which is powered by Cloudinary but it always pops out an error message " upload failed- cloud name is disabled"

    http://www.popsww.com/web/en/careers/apply/

    Any suggestion ?

    Thanks 

     

  • Avatar
    Raz Ziv

    Hi Van,

    It means that the owner of the site is using Cloudinary for hosting, optimizing and delivering some or all of its content and his/her account is currently disabled. This can be due to various reasons. However, I, of course, can only share those details with the account's owner.

    If you know the site owner and/or contacted him via any channel, you can instruct him to open a support ticket at https://support.cloudinary.com/hc/en-us/requests/new to get more information regarding the deactivation reason and details on how he can re-enable the account.

    Best,
    -Raz

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