In order to create a Cloudinary account, or to add a new user to an existing account, a unique email address must be used. This means that it is not possible to add a user to your account if there's already a Cloudinary account registered with the email address that was entered. If you try to add new user to your account who already has their own Cloudinary account, you will see the message "This email already exists"
In order to add this user to your main account, they will need to change the email address associated with their existing account. This applies even if their account is disabled, because it's possible to re-enable a disabled account at a later date if required.
If the user does not have an alternative email to use, or they no longer want to use the Cloudinary account opened with their usual email address, we can fully delete the account upon request. The user will need to create a support ticket via the "Submit a request" link on support.cloudinary.com, confirming the email address, as well as their cloud name and the last four characters of the account's API secret. Our Support team will then confirm the details and action the request, freeing up the email address.
The API secret can be found under Settings > Product environment settings > API Keys. It may also be used in application or website code if our SDK or API was used to manage assets, or in the configuration for a plugin that connects the Cloudinary account with an existing system like a CMS, blog, or product management system.
Alternatively, if your email service supports aliases, the user could add an alias to the email address used to manage their existing account. For example, changing the address from firstname.lastname@domain.com
to firstname.lastname+old@domain.com
.
Once they've changed the email address associated with the existing account, you will be able to add them to the main account.
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