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Source IP address XX.XXX.XXX.XX not allowed

Shirly Manor
Updated

When defining your Cloudinary dashboard to be only accessible from select IP addresses, you may receive the error:

Source IP address XX.XXX.XXX.XX not allowed

This definition can be changed by logging in to the Security settings page and changing the field Allowed management console IP addresses, as seen in this short video:


 

If you are not able to log into your account, please reach out to Cloudinary support here.

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Comments

7 comments

Date Votes
  • shiv chamkure
    Edited

    Even  Security settings page page showing error. I have raised request today, hope this will be solved soon. Thank you for your post.

    -1
  • Tia Esguerra

    Hi there, 

    Thanks for reaching out.

    I see that the IP restriction has been removed from your account settings. If you need any further assistance with this, please open a support ticket directly by clicking the following link: https://support.cloudinary.com/hc/en-us/requests/new 

    Kind Regards, 

    Tia

    0
  • Kaushik Karnik

    Im facing the same issue  …
    Even  Security settings page page showing error. I have raised request today, hope this will be solved soon
     

    1
  • Millie Axelrod

    Hi Kaushik,

    We have addressed your issue in the support request you raised with the team. 

    Kind regards,

    Millie

    1
  • Tran Chinh Bach

    Me too. I accidentally set something wrong and now it show that error. I sent you ticket and hopefully you can restore to default setting for me asap cause this is a project which will be submitted in final exam :((

    0
  • Eric Pasos

    Hi Tran,

    We have received the ticket you've raised, and you account is now accessible.

    Best regards,

    Eric

    1
  • Jose Daniel Soto Castro

    Hi, I have the same problem, I have already sent a ticket, please restore the default settings of my account. 

    1

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