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Why are PDF or ZIP files appearing in the Media Library, but their download URLs returning an error?

Ido
Updated

Based on a recent update to our security policies, we've restricted the ability of new free accounts to deliver PDFs and Archive files like `zip` or `rar`. It's possible to upload and manage those files, and it's possible to download them using our Media Library, but a restriction applies to delivering them publicly for download.

Trying to deliver such resources would result in an HTTP 404.

For PDFs that are uploaded as `resource_type: 'image'`, it's possible to use those PDFs with our transformations features, so you can convert the PDFs to another image format and deliver them that way.

In order to remove the restriction, please log in to your Cloudinary account, go to your account's Security settings page and under 'PDF and ZIP files delivery', check the 'Allow delivery of PDF and ZIP files' flag, press 'Save' and accept the team of service. This short video demonstrates the process:

You will be able to share the URL of PDF files for download only after this setting has been changed. 

 

Screen_Shot_2021-12-21_at_10.45.45.png

 

Screen_Shot_2021-12-21_at_10.48.05.png

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Comments

9 comments

Date Votes
  • Ganesh Computer

    i did this but still this is not working for me. I am able to upload pdf on my cloudinary account but can not share this with any one

    1
  • Sreenath Kalahasti

    Hi SiDXaYoS,

    Can you please create a support request here with example of PDF URLs which aren't working for you:

    https://support.cloudinary.com/hc/en-us/requests/new

    Thanks,
    Sree

    1
  • Tia Esguerra

    Hello Ganesh, 

    Thanks for reaching out. Would you mind opening a support ticket here: https://support.cloudinary.com/hc/en-us/requests/new 

    I look forward to hearing from you. 

    Kind Regards, 

    Tia

    0
  • Syed Usama

    Hey there.

    is PDF sharing only for paid accounts? 

    0
  • Samy RJOB

    It  still doesn't work and I have to present my platform tomorrow it's tense.......

    0
  • Loic Verger Del Bove

    Hi Samy,

    Thanks for reaching out. Would you mind opening a support ticket here: https://support.cloudinary.com/hc/en-us/requests/new with an example of PDFs you can't display?
    Looking forward to hearing back from you.

    Best,

    Loic

    0
  • SiDXaYoS

    i have performed these step but it does not works how to solve them

    0
  • Nandani Kumari

    thank you so much now i am able to access pdf

    0
  • Thomas Gurung

    Hi Syed,

    Thanks for reaching out.

    PDF sharing is available for customers of all plans.

    Please let me know if you have any other questions or queries.

    Kind Regards,
    Thomas

    -1

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