Why is my account disabled and how can I recover my disabled account?

There are two main reasons for an account to be disabled:

1. Your usage exceeds your plan’s quota.
2. Your payment failed. 

Exceeding the plan’s quota:

All of our plans are calculated by examining your current storage usage as well as the last 30 days of transformations and bandwidth usage, and comparing that to your plan’s quota. Please refer to the following article for more details on how quotas are calculated: https://support.cloudinary.com/hc/en-us/articles/203125631-How-does-Cloudinary-count-my-plan-s-quotas-and-what-does-every-quota-mean-

Once your account’s usage exceeds the plan’s quota, we notify you multiple times and ask you to upgrade your account. However, if no action is taken, eventually the account will be automatically disabled.

To re-enable your account, please select an appropriate plan from your Settings page, after logging in to Cloudinary. The account will be enabled automatically once you switch to an appropriate plan.

Payment failed:

If your card-issuing company declines a transaction, you will be notified and requested to fix the problem. If no action is taken on your end, eventually the account will be automatically disabled. Please check with your credit card issuer for the reason for the failed transaction. 

To re-enable your account, please change the payment method to a valid one.