CloudinaryException (Server returned unexpected status code - 504 - )

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Fahmi Ardhianto

• February 15, 2016 13:08

Hello. I have a running application that use your service, but recently my user reported problem on a part that use cloudinary as image uploader service. When I check my application log, I get CloudinaryException (Server returned unexpected status code - 504 - ). What is this problem? How can I fixed it? thanks

1

• 

  Joao Junior

  • April 18, 2016 12:40

  I'm having the same problem. Any updates?

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  Oyster Connect

  • June 04, 2020 06:09

  We are having same problem .

  When trying to upload pdf in bulk but sequentially . Some pdf gets uploaded but after that it gives error --

  err: {
  message: 'Server returned unexpected status code - 504',
  http_code: 504
  }

  I have increased the timeout to 6 minutes

  Please check. 

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• 

  Michal Kuperman

  • June 04, 2020 12:21

  Hi, I see you opened a support ticket with your account details. We will continue to investigate your issue there.

   

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  Akowanu Ganiu

  • March 13, 2021 08:05

  Im having the same issue while trying to upload pdf file. It worked initially but all of a sudden I started getting this error

  {
  message: 'Server returned unexpected status code - 504',
  http_code: 504,
  name: 'UnexpectedResponse'
  }

   

  Please any fix

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• 

  Aleksandar Kostadinov

  • March 13, 2021 14:54

  Hi Akowanu,

  Please use the following form - http://support.cloudinary.com/hc/en-us/requests/new - to submit a ticket to us so that we can look into this further. In the ticket please include a copy of the file you're uploading and the code you are using to upload. In addition, please let us know the filename/public_id of a recent upload request which experienced this issue and the date/time of the request so that we can find that specific one in our logs.

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