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  • Stephen Doyle

    Hi Srikanth,

    Can you please provide some more information about the error? When I check, both of those hostnames return a valid certificate for *.cloudinary.com issued by *Go Daddy Secure Certificate Authority - G2* 

    For example, can you include details of the certificate you're receiving, the IP address you're receiving it from, and information about why your Firefox is rejecting the certificate?

    If you prefer not to post that information publicly, you can create a support request for our team directly

    Regards,

    Stephen

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  • srikanth

    Hi Stephen,

     

    Thanks for quick turn around, I have attached screen shot of the certificate received from https://res.cloudinary.com & also the security error Firefox shows. Hope this help

    Firefox version: 73.0.1 (64-bit)

     

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  • Stephen Doyle

    Hi Srikanth,

    The certificate in your screenshot isn't from our server - that one is signed by Cisco, and it appears to be part of this Firewall / Proxy / traffic intercepting product by Cisco: https://umbrella.cisco.com/

    I recommend checking with your internal IT team to confirm that Umbrella is a system used in your network and to ask them what to do. Perhaps the domain needs to be made exempt from SSL interception, or you need to install the root certificate to your machine or browser and allow the traffic to be intercepted

    Regards,

    Stephen

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