Product Gallery on iOS fails with "a problem repeatedly occurred"

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2 comments

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    Jay Akhtar

    Hi there,

    Unfortunately, I am unable to reproduce this error using iPhone X with iOS 13.6.1, Safari 13. I looked up system logs associated with the gallery link, don't see any errors in the last 30 days or so for your account.

    Are you seeing this error consistently on one particular iPhone model/iOS version or multiple? Please share screenshots, specific thumbnail URL(s), and any additional information that will help in troubleshooting this.

    Best regards,
    Jay

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    Distinction Joinery

    Hi Jay,

    Thank you for your reply and for your testing efforts.

    I also completed a new set of tests via Browser Stack today, then tested on my phone where the error was occurring, and it now works properly - without changes being made.

    I suspect something has been fixed in the latest release of Safari which has resolved the issue, however finding a specific list of Safari bug fixes is proving difficult to locate and thus verify against.

    Cheers,
    Jeremy

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