Extension renamed while uploading .zip files.

WIZBOOT

November 06, 2020 07:36 Edited

So I've been trying to upload zip files to Cloudinary. Every time I upload a ZIP file the file extension gets renamed to .tmp.

I'm using PHP and below is my code 

\Cloudinary\Uploader::upload(

                    $_FILES["myfile"]["tmp_name"], 

                    array("folder" => "myfolder/",

                    "resource_type" => "raw"));

Example URL after uploading: https://res.cloudinary.com/mycloud/raw/upload/v1000000/myfolder/ls6wevjrm8coa8tw5020.tmp

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  Stephen Doyle

  November 06, 2020 12:27

  Hi,

  If the public_id is being chosen by us automatically and the result when uploading a raw file is that the public_id ends with 'tmp', that means that the filename that was sent to us in the upload API call has '.tmp' as the extension, i.e that $_FILES["myfile"]["tmp_name"] ends with .tmp

  The two solutions are to send us the file's original / actual name with the upload call, or to set the public_id value explicitly in the API call, like this:

  \Cloudinary\Uploader::upload(
  
                      $_FILES["myfile"]["tmp_name"], 
  
                      array("folder" => "myfolder/",
                      "public_id" => "example.zip"
  
                      "resource_type" => "raw"));

  May I ask you to please one of those options and let me know if they solve the problem for you?

  Regards,
  Stephen

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  WIZBOOT

  November 06, 2020 12:55

  Specifying the public_id explicitly in the call dosen't seem to help:

  \Cloudinary\Uploader::upload(
  
                      $_FILES["myfile"]["tmp_name"], 
  
                      array("folder" => "myfolder/",
                      "public_id" => "example.zip"
  
                      "resource_type" => "raw"));
  
  Example URL after uploading: 
  https://res.cloudinary.com/mycloud/raw/upload/v1000000/myfolder/example.zip.tmp

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  Stephen Doyle

  November 06, 2020 14:25 Edited

  Hi,

  Are you sure that the code was updated correctly?

  On our side, I do not see any public_id parameter provided for that upload.

  I see the file name was phpF493.tmp and the 'folder' parameter was pj-tr45az3SosRBJ6oK9jew but I do not see any value provided for public_id, so the public_id was set automatically and as before it ends with the extension of the file that you uploaded to us - the public_id was  pj-tr45az3SosRBJ6oK9jew/ls6wevjrm8coa8tw5020.tmp 

  If you'd prefer to contact us directly and provide the exact API calls and responses you're making and receiving, there's a "Submit a Request" link on our support site where you can contact our team directly: https://support.cloudinary.com/hc/en-us

  Regards,

  Stephen

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  WIZBOOT

  November 06, 2020 14:32 Edited

  Hey, 

  Yes the code was updated correctly. 

  \Cloudinary\Uploader::upload(

                      $_FILES["myFile"]["tmp_name"], 

                      array("folder" => "pj-tr45az3SosRBJ6oK9jew/",

                      "public_id" => "example.zip",

                      "resource_type" => "raw"));

  I did retry again, below is a screenshot attached for your reference.

  

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  Stephen Doyle

  November 06, 2020 16:11

  Thanks for the updated example - I've checked that on our backend and we're still taking the extension of the file that you uploaded in the HTTP request. I expected that manually specifying the public_id value including a file extension would override the value you provided as the filename, but I was incorrect, and we do use the details in the filename first.

  Apologies for any confusion I caused there - typically the answer for that is to change the uploading code to send the correct filename, but versions of our PHP SDK after Version 1.14.0 have a 'filename' parameter on the upload method for that exact purpose, and it override what was sent in the multipart form data 

  May I ask you to try that and see if it works for you?

  i.e something like this:

  \Cloudinary\Uploader::upload(

                      $_FILES["myfile"]["tmp_name"], 

                      array("folder" => "myfolder/",

                      "filename" => $_FILES["myfile"]["name"],

                      "resource_type" => "raw"));

  
  Regards,

  Stephen

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  WIZBOOT

  November 06, 2020 16:35

  THANKS A TON STEPHEN!!!

  Works absolutely fine. Thank you for the support :)

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  Stephen Doyle

  November 06, 2020 16:47

  You're welcome; sorry again about my earlier mistake, and I'm glad it's working for you now

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  WIZBOOT

  November 08, 2020 12:25

  That's totally fine Stephen no worries. 

  I'm not sure what's wrong here but then when i try to access the uploaded file it gives me a 404 error. Could you please assist me on that?

  

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  Roee Ben Ari

  November 08, 2020 12:42

  Hi!
  Can you please share the Cloudinary URL that is failing?

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  WIZBOOT

  November 09, 2020 02:17

  Hey!
  https://res.cloudinary.com/wizyfv2fms5fhjqrr/raw/upload/v1604681112/pj-tr45az3SosRBJ6oK9jew/qyklao72geqtgrcrqbvp.zip

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  Roee Ben Ari

  November 09, 2020 12:47

  Hi,
  
  Thanks for sharing the URL, that helps. 
  
  Please refer to the below article for information on why the URL fails -
  https://support.cloudinary.com/hc/en-us/articles/360016480179-Why-does-my-pdf-link-isn-t-working-
  
  As the article mentions, please open a support ticket with the details described in the article and we'll gladly help you solve this issue. 
  
  Thanks,
  Roee

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  WIZBOOT

  November 09, 2020 17:53 Edited

  Hey,
  I've raised a support ticket regarding the same.
  Thank You

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  Shirly Manor

  November 09, 2020 22:03

  Hey,

  I couldn't find your ticket.

  Can you please send it again?

  Best,

  0

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