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Camera not showing when open widget v2 in mobile

Terapia Focal

I've cloudinary widget set up to upload pictures to my cloud with local, camera and other sources.

The problem I'm hitting now is that when the widget is open from my mobile phone (Chrome in Samsung S9), the camera doesn't show as an available source.

When opening in desktop Chrome, camera shows and works as expected, but it doesn't when using device emulation.

I've already gave Chrome permissions to use the camera in both mobile phone and desktop.

Do I need to set up something else in order to work with mobile?

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Comments

7 comments

Date Votes
  • Shirly Manor

    The mobile device's camera is accessed through the local (My Files) source option.

    Hope that helps,

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  • Terapia Focal

    Great! That was unexpected for me!

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  • Frank Wo

    Hi Im attempting to use Widget V2 to upload
    <script src="https://widget.cloudinary.com/v2.0/global/all.js" type="text/javascript"></script>
    Camera widget does not work - Everything else works
    - Safari 12.1 - does not show camera Icon
    - Chrome Version 75.0.3770.100 - camera icon shows but then has error on click "Failed to access camera"
    Using Mac Mojave Version 10.14.4

    Have also attempted to install to iOS mobile but has similar behavior to safari - see no icon

    I may try to install iOS Cloudinary SDK to see if that allows access to camera - anybody have any experience

     

     

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  • Eyal Katz Talmon

    Hi Frank, It is possible that your MacOS is preventing the browsers from accessing the camera.
    Can you go to "System Preferences"->"Security & Privacy"->"Privacy"->"Camera" (On the left menu) and see if Chrome and Safari are checked?

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  • Frank Wo

    Thanks - That's what it was - I only checked the settings on Chrome and not on the MAC

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  • Eyal Katz Talmon

    Glad to hear it works for you!

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  • Shah Jabeen

    I have the same issue on Android mobile and tab. First it doesn't ask for permission on mobile. Second it is allowed but not working. On chrome on tab, it works when 'desktop site' is enabled but if same done on chrome on mobile then also it doesn't work on mobile. The behavior is disappointing. Any solution?

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