The images not loading full in my app

Fatma Mahmoud

November 18, 2021 09:00

I use Cloudinary to save the images for my react native app, I face issue that the large size images not loading full I have to refresh the screen to load it again. 

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  Eric Pasos

  November 19, 2021 06:13

  Hi Fatma,

  As we currently do not have a React Native library/SDK (i.e. this is something that is on our Roadmap to implement and support), I will need to ask you to raise a support ticket (https://support.cloudinary.com/hc/en-us/requests/new) so we could further investigate the use case. Also, kindly help to provide the image URL and your application codes on how you implemented the image display. Thanks.

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  Fatma Mahmoud

  November 20, 2021 15:47 Edited

  https://res.cloudinary.com/hmyl2ezuw/image/upload/v1628548909/bmomhnwbvnqwhpsvpqup.jpg

  https://res.cloudinary.com/hmyl2ezuw/image/upload/v1628548843/yrjjuhe8yzq1gij6kuir.jpg

  https://res.cloudinary.com/hmyl2ezuw/image/upload/v1628548719/nlpc11r4ga5wvxp7omqg.jpg

  https://res.cloudinary.com/hmyl2ezuw/image/upload/v1628538255/zqdrp9vse7mdhtqmofnw.png

  all these images face the same issue 
  my code is this 
  
  

  <Image

  source={{ uri:' https://res.cloudinary.com/hmyl2ezuw/image/upload/v1628548843/yrjjuhe8yzq1gij6kuir.jpg '} }

  style={{ position: 'absolute',width:'100%', height:'100%', borderRadius:4 }}
  

  resizeMode='cover' />
  
  How can I raise a support ticket ?

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  Michal Kuperman

  November 28, 2021 12:01

  Hi Fatma, 

  Thanks for providing more information. 

  I see you are delivering these images as is, i.e without including any transformations. 

  To serve your images faster, and prevent them from getting stuck we suggest optimizing your images when delivering them. For example: resizing, including automatic format selection and quality (f_auto,q_auto). 

  You can read more about this here: https://support.cloudinary.com/hc/en-us/articles/202521522-How-can-I-make-my-images-load-faster-.

  Can you please try implementing these optimizations and let us know if your images are loading faster on your end? 

  Thanks,

  Michal

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