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Accidental over-usage


1 comment

  • Official comment
    Danny Valentine

    Hi Amey.

    I see you've raised a support ticket with this query too, but I'll reply here so if anyone else has the same question in the future, they can refer to this.

    The usage dashboard on your account doesn't update in real-time and is only updated periodically. If I remember rightly, I think it's about every six hours or so. You should be able to check back tomorrow and see the usage.

    I've had a look at your account though and I would be incredibly surprised if you've exceeded the 25GB limit, given the sizes of some of your files. If you have exceeded your limits as part of your testing though, please get in touch with us via the ticket you raised privately and we'll see if there's anything we can do to help offset that usage.

    If you have any other questions, feel free to reply here or in your private ticket and we'll do our best to help.


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