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Critical error when activating Wordpress plugin

Tom Green

April 23, 2022 08:33

I've just tried to install the Cloudinary WP plugin v3.0.2 but I get the following fatal error on activation:

PHP message: PHP Fatal error: Uncaught Error: Class 'Cloudinary\Media' not found in {path}/public/wp-content/plugins/cloudinary-image-management-and-manipulation-in-the-cloud-cdn/php/class-plugin.php:141

The error also happens in troubleshooting mode with all other plugins disabled.

WP Version: 5.9.3 (also occurred on 5.9.1)

PHP version: 7.4

Host: Kinsta

Thanks

Tom

Comments

3 comments

Wissam Khalili

April 24, 2022 12:50
Hi Tom,

As I would like to get some more details about your account, could you please create a ticket using https://support.cloudinary.com

Thanks,

Wissam
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Tom Green

April 24, 2022 23:00
Hi, thanks for getting back to me. I don't see how to create a ticket from that URL - can you send the exact URL to do so?
Thanks
Tom
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Anthony Datu

April 25, 2022 00:36
Hi Tom,

Please submit the request here: https://support.cloudinary.com/hc/en-us/requests/new

Regards,

Anthony
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