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Can not see image when apply c_fill

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freshketimage001
  • Edited

Dear Cloudinary

Problem
we can not open to this image link
c_fill,w_1040,h_390,q_auto,f_auto
full link:
https://res.cloudinary.com/freshketimage001/image/upload/c_fill,w_1040,h_390,q_auto,f_auto/freshket/campaigns/OMS-Admin_AppSheet-Production/new_alcohol_awareness/TH/new_alcohol_awareness_Image_TH_(1040x420)

but when we move c_fill to behind f_auto, it work 
w_1040,h_390,q_auto,f_auto,c_fill
full link: 
https://res.cloudinary.com/freshketimage001/image/upload/w_1040,h_390,q_auto,f_auto,c_fill/freshket/campaigns/OMS-Admin_AppSheet-Production/new_alcohol_awareness/TH/new_alcohol_awareness_Image_TH_(1040x420)

when I try to adjust height, it work
c_fill,w_1040,h_391,q_auto,f_auto
full link:
https://res.cloudinary.com/freshketimage001/image/upload/c_fill,w_1040,h_391,q_auto,f_auto/freshket/campaigns/OMS-Admin_AppSheet-Production/new_alcohol_awareness/TH/new_alcohol_awareness_Image_TH_(1040x420)

Could you please investigate this matter

Best Regard
Kitravee (Trong) Freshket

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2 comments

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    Stephen Doyle

    Hi,

    All of the examples URLs above are working from me when I check them.
    The most likely explanation if you're seeing a 404 or other 4xx error is that you're seeing a cache of an error that occurred because the URL was accessed before the file was uploaded. This could be your browser cache, a third-party cache, or a cache from our CDN providers.

    If the cache is from our CDN providers, the URLs will start to work for you after that error cache expires.

    There's a guide here with more information: https://support.cloudinary.com/hc/en-us/articles/202520452-I-m-getting-a-404-or-other-40x-erros-for-my-transformed-image-while-other-versions-of-that-image-work

    You can avoid this case in the future by uploading files before accessing the delivery URL, and by replacing existing images by overwriting them, rather than deleting the old file and then uploading the new file (to avoid users requesting the image in the time between deletion and replacement) 

    Regards,
    Stephen

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    freshketimage001

    Thank you Stephen.

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