A video different from Original video is getting displayed

Prashanth Govindaraj

November 21, 2022 06:57 Edited

For one of our user, completely a different video is getting displayed than original video which he uploaded to Cloudinary and this issue is happening especially when he tries to access it from a mobile device. Below are the details. Kindly check and let us know the root cause for this issue and help fix it

Original Video - https://c-static.copart.com/v1/AUTH_svc.pdoc00001/LPP464/bb30d229d2d64a62ab708282f5299d16_O.mp4?&inline

Original video uploaded to Cloudinary:

https://res.cloudinary.com/copart1/video/upload/v1668173219/60035572_24.mp4

A different video which is getting displayed when user access it from Mobile

http://c-static-opqa.copart.com/v1/AUTH_svc.qdoc00001/STPP144/screen-20221117-190035.mp4

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  Tamara Yulevich

  November 21, 2022 10:39

  Hi Prashanth,

  Those seem to be three different videos (you can see they have different paths), and two of them are not hosted in Cloudinary. I think that might be something related to the way you embedded these URLs in your website, can you please check it? 

  Looking forward to your reply,

  Tamara

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  Prashanth Govindaraj

  November 22, 2022 08:27

  Hi Tamara,

  2nd video in the initial thread is the original video which we uploaded to Cloudinary. (https://res.cloudinary.com/copart1/video/upload/v1668173219/60035572_24.mp4)

  But when one of our user access it from mobile device, completely a different video is getting displayed as shown in the below video

  https://c-static-opqa.copart.com/v1/AUTH_svc.qdoc00001/STPP120/Different_Video.mp4

  This is the recorded video from mobile to show the different video which is getting displayed and this link is accessible to anyone. Kindly refer this to see the different video that is getting displayed

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  Ranson

  November 22, 2022 23:57

  Hey Prashanth, 
  
  For the recording of the issue, would you be able to show the URL that is loading? 
  
  If the URL of the video that is loading is the same, then this would likely have something to do with caching. I would suggest sending an invalidation request for the URL or using a versioned URL when rendering assets.
  
  https://cloudinary.com/documentation/managing_assets#invalidating_cached_media_assets_on_the_cdn
  
  Please let us know if you are able to retrieve the rendered URL or if you are able to successfully invalidate/use versioned versions of the asset to prevent previous versions from being rendered.

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