Support Forum (deprecated) – Cloudinary Support

This support forum is no longer in use. Please use the Cloudinary Community at https://community.cloudinary.com/ to receive assistance from other members of the community and from Cloudinary support team. For account-specific questions or if you believe that you've encountered a bug, please contact the Cloudinary team directly via the "submit a request" option on this support site.

Announcing the new Cloudinary Community and Discord server Pinned Featured

Stephen Doyle January 06, 2023 11:25 Edited

0 votes 0 comments

Cannot upload a file to cloudinary

Emmanuel Okwuidegbe January 15, 2024 17:08

0 votes 0 comments

Getting undefined result of cloudinary.uploader.upload

Abhaya Padhi December 24, 2023 19:37

0 votes 1 comment

not getting the url or secureUrl in the response from the cloudinary

Ankit Patidar December 21, 2023 09:59

0 votes 1 comment

401 error after upload pdf files

ibrahim akgün December 20, 2023 19:02

0 votes 0 comments

How to convert public delivery types to authenticated delivery type for existing media ?

Viral Thakker March 03, 2022 06:31

0 votes 1 comment

ImageMagick Answered

Bryce Newman February 28, 2013 18:40

0 votes 1 comment

Metadata and File Type support. Answered

Bryce Newman February 21, 2013 18:33

0 votes 2 comments

How to rename public id? Answered

Eric Hochberger March 19, 2013 18:29

2 votes 15 comments

How to serve Tumblr images over SSL Answered

Arush Sehgal March 19, 2013 13:48

0 votes 1 comment

How can I disable image upscale? Answered

Ilian Iliev April 08, 2013 12:25

0 votes 7 comments

basic plan Answered

Jérémie IOP April 03, 2013 11:01

0 votes 1 comment

Cannot access cloudinary from local IIS Answered

Guy Olivier de Saint Albin March 28, 2013 06:34

0 votes 1 comment

I get Invalid URI error when uploading some images Answered

Ilya Scharrenbroich May 01, 2013 01:41

0 votes 1 comment

Portrait image saved as a landscape image orientation Answered

Jay Namboor April 26, 2013 08:46

0 votes 3 comments

Do you have any plans to support the webp format? Answered

Trey Stout April 17, 2013 18:27

1 vote 3 comments

Fallback for face(s) gravity Answered

Daniel Rinser May 23, 2013 07:59

0 votes 5 comments

Problems with rotating images Answered

Christian Duggan May 22, 2013 08:43

0 votes 2 comments

Force "Save As" Dialog Answered

Ludger Rinsche May 18, 2013 15:00

0 votes 26 comments

Uploading images via Dropbox Answered

Gary Carruthers May 01, 2013 08:30

0 votes 2 comments

Trim method Answered

Christopher O'Connor June 03, 2013 09:46

3 votes 11 comments

how to use discard_original_filename upload API parameter Answered

Ludger Rinsche May 31, 2013 07:06

0 votes 1 comment

Uploading of video files Answered

Tad Preston May 28, 2013 15:38

0 votes 1 comment

Word document conversion Answered

Greg McGuire June 06, 2013 16:10

0 votes 1 comment

Is there a detailed tutorial for uploading image from HTML5 canvas to Cloudinary? Answered

Rahul C June 04, 2013 07:40

0 votes 10 comments

Can I perform direct uploads from the browser with remote URLs?

Itay Taragano June 03, 2013 21:00

0 votes 2 comments

Scaling images instead of using CDN

paul wooten June 28, 2013 18:37

0 votes 1 comment

How can I know if a user has uploaded an image that violates our terms and conditions?

Rohan Sinclair June 28, 2013 15:36

0 votes 1 comment

Is there any way of uploading non image files via the admin panel? Answered

Luke Kirkpatrick June 23, 2013 16:22

0 votes 1 comment

How to avoid creating media_lib_thumb? Answered

Hrachya Manukyan June 09, 2013 09:27

0 votes 2 comments