Missing Instagram profile image

Engage Admin

July 24, 2014 10:51

Using the prescribed image link format, we are finding a handful of request return broken images (i.e. no image seems to be available). Upon checking the user's account on the given network, they have a profile image set. It seems Cloudinary is for some reason unable to serve that image.

Example: http://puu.sh/aoYzA/4c0f740fe2.png

Obviously, the net result is that in our web app, calling that url results in a broken image.

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• Official comment

  

  Stephen Doyle

  March 04, 2022 10:35

  Hi Joan,

  Thanks for the comment
  
  The original question here was from 2014 and was referring to the an option to copy an asset from Instagram directly. That option was removed in June 2020 after changes made to the Instagram API prevented unauthenticated access to the images.
  
  If you're using Instagram's API directly, you can copy the authenticated asset URLs and upload to Cloudinary, but the "instagram_name" delivery type can no longer be expected to work.
  
  Regards,

  Stephen
• 

  Itay Taragano

  July 25, 2014 19:23

  When trying to fetch the referred image, Instagram returns a 403 error (Access forbidden), which is probably returned because of a privacy setting of the user. Can you please try this again with profile names instead of the users IDs?

  Please note that you can use default placeholder images to be shown for cases of broken / not-found images.
  
  For example:

  http://res.cloudinary.com/<your\_cloud\_name>/image/instagram/d_<default\_image>.jpg/38520574.jpg

  For more information:
  
  http://cloudinary.com/blog/placeholder_images_and_gravatar_integration_with_cloudinary

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