There’s a lot of discussion (and no consensus) about whether forums or chat servers are the right solution for a community’s needs. Some people have strong preferences for one or the other. Others don’t care as long as they get what they need out of the community.
Forums and chat servers aren’t interchangeable, though. Each has its strengths and weaknesses. Forums are great for search and discoverability, and sharing information that’s important to larger groups of people or for a longer time. Chat servers are great for smaller groups, informal discussions, privacy, and relationship building.
We thought long and hard about how we wanted to provide tools for our community and concluded that the best way to support our community’s needs is by hosting both a forum and a chat server. So we’re doing just that.
If your problem is challenging or in-depth, we recommend using the forum as a starting point. The forum is also a great place to share how-tos, tutorials, and other long-form community content.
We also have some fun roles and badges that only forum users get access to. Over time, we’ll be adding special benefits for the most dedicated forum users.
Our community Discord hosts real-time conversations with smaller groups of community members. We’ve been doing this for some time now with our Media Developer Experts [MDEs] and attendees at our online Cloudinary Academy courses. Now all of those conversations (and more) will be in one place.
Whether you prefer a forum, a chat server, or a little of both, we want to make sure you have the tools you need to help you build more amazing visual experiences. Please visit our sites and let us know how it’s working for you.
Deprecation of this forum
As part of the launch of the new Cloudinary Community and Discord servers, this forum is deprecated.
Old threads currently remain available for browsing, but if you have a new question for the community, please use https://community.cloudinary.com/ to ask your question.
For account-specific questions, or if you believe you've encountered a bug with a Cloudinary feature or service, please submit a request directly to our support team using the "Submit a Request" option on this site or the help link inside the Media Library UI.