Some images load up blank!

Saahil Goel

September 07, 2014 07:17

Hi,

I am trying to implement cloudinary with my site, but some images are showing up blank, while others work: 

 

See: http://res.cloudinary.com/kartrocket/image/fetch/http://kartrocket-mtp.s3.amazonaws.com/all-stores/image_saahil/data/GSC0442-226x301.jpeg

and this: http://kartrocket-mtp.s3.amazonaws.com/all-stores/image_saahil/data/GSC0442-226x301.jpeg

 

--

 

But then see: 

http://res.cloudinary.com/kartrocket/image/fetch/http://kartrocket-mtp.s3.amazonaws.com/all-stores/image_saahil/data/logo/FASHION_FLY_LOGO-254x111.png

which works..

 

What's even stranger is that variations of the same file don't work:

See: http://res.cloudinary.com/kartrocket/image/fetch/http://kartrocket-mtp.s3.amazonaws.com/all-stores/image_saahil/data/55e8f748840eba320eaf181a057bfc7d-226x301.jpg

(working)

and

http://res.cloudinary.com/kartrocket/image/fetch/http://kartrocket-mtp.s3.amazonaws.com/all-stores/image_saahil/data/55e8f748840eba320eaf181a057bfc7d.jpg

(not working)

-

Makes me wonder if your service is stable at all!

 

Please let us know - as we're evaluating as an enterprise customer.

 

Thanks,

Saahil

0

• 

  Itay Taragano

  September 07, 2014 08:55

  Hi Saahil,

  When you experience errors with Cloudinary, you can always have a look at the HTTP response headers. For example, when trying to access one the URLs you referred to:
  
  http://res.cloudinary.com/kartrocket/image/fetch/http://kartrocket-mtp.s3.amazonaws.com/all-stores/image_saahil/data/55e8f748840eba320eaf181a057bfc7d.jpg

  The following is returned:

  X-Cld-Error:Images of type fetch are restricted in this account

  This means that you've set your account as restricted for fetching remote images to your account, this is why the images are blocked from being fetched.

  You can go to your account's Security settings page ( https://cloudinary.com/console/settings/security), and un-check the box next to Fetched URL.

   

  0
• 

  Saahil Goel

  September 07, 2014 10:07

  -

  Hmm.. while that fix has worked for the above URL, it still doesn't work for several other URLs:

  E.g.,

  http://res.cloudinary.com/kartrocket/image/fetch/http://kartrocket-mtp.s3.amazonaws.com/all-stores/image_saahil/data///GSC0473.-226x301.jpg

  http://res.cloudinary.com/kartrocket/image/fetch/http://kartrocket-mtp.s3.amazonaws.com/all-stores/image_saahil/data///GSC0475.-226x301.jpg

  -- 
  
  Can you help me understand why? Also makes me wonder why some URLs would work and others wouldn't based on toggling the "Fetch URL" option.... I've already unchecked this option in the security settings.

  0
• 

  Itay Taragano

  September 07, 2014 19:35

  These specific URLs include extra slashes which makes it difficult for Cloudinary to fetch. You should escape such special characters, e.g.,:

  http://res.cloudinary.com/kartrocket/image/fetch/http://kartrocket-mtp.s3.amazonaws.com/all-stores/image_saahil/data%2F%2F%2FGSC0475.-226x301.jpg

  Alternatively, you can escape the whole URL:

  http://res.cloudinary.com/kartrocket/image/fetch/http%3A%2F%2Fkartrocket-mtp.s3.amazonaws.com%2Fall-stores%2Fimage_saahil%2Fdata%2F%2F%2FGSC0473.-226x301.jpg

  0

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