Issue with AVI files not having supported codecs

Gareth Knight

March 08, 2018 11:02

Hi We have lots of users upload videos to our portal we recently switched to CLoudinary and we are having many issues with the videos not playing through the browser but when you download them and play them through VLC player it works 

Issues so far with

 

MPEG-4 Video (XVID)

MPEG-4 Video (FMP4)

 

What do you recommend we do, we already use the URL with codec set to Auto but for these file types it does not work

 

Thanks

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  Shirly Manor

  March 08, 2018 23:28

  Hi Gareth,

  You can deliver the video as webm, mp4, ogv or flv by simply changing the video format file extension.

  http://res.cloudinary.com/<cloud name>/video/upload/<video public id>.wmv

  Use:

  http://res.cloudinary.com/<cloud name>/video/upload/<video public id>.mp4

  Please let me know if that works,

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