Not able to upload PDF Files
I am not able to upload PDF files to cloudinary. I have tried it through Android, jQuery Upload Widget and directly on the management console. In all three places, it gives back an error saying "invalid resource".
Is PDF upload not supported in cloudinary? I am able to upload other file types like xls.
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Hi Sinu,
Can you try re-uploading the PDF file once more and letting me know if it works? We sometimes don't allow them to be uploaded because our system detects there might be spam in the file. I reconfigured a setting in your account to test if this is the reason the file isn't uploading.Thanks!
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Hi,
I have the same problem with a PDF file - I'm getting "Invalid resource" as an error. Is this setting something I can change myself?
I have signed up via Heroku and use multiple sites for my app (staging and production) with individual Cloudinary accounts, so this setting has to be changed for those apps.
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Hi Anders,
Can you please raise a support ticket here- https://support.cloudinary.com/hc/en-us/requests/new and share your cloud details so that we can take a look at the issue.
Thanks,
Aditi
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Hi Tim, can you please open a support ticket at support@cloudinary.com and share the PDF you're trying to upload so we could investigate it further? also, are you getting any error messages you can share as well?
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Hi Alex,
Please open a support ticket at support@cloudinary.com and attach your PDF file so we could help you resolve the issue you are currently experiencing with the spam filter.
Thanks!
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