Not able to upload PDF Files

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10 comments

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    Marissa Masangcay

    Hi Sinu,

    Can you try re-uploading the PDF file once more and letting me know if it works? We sometimes don't allow them to be uploaded because our system detects there might be spam in the file. I reconfigured a setting in your account to test if this is the reason the file isn't uploading.

    Thanks!

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    sinu

    Awesome! It worked. Was this because of the file I uploaded? It was just a random pdf file I downloaded from internet for testing.

    Thanks

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    Marissa Masangcay

    Hi Sinu,

    Great! I'm glad we were able to figure it out. Often times when people grab a sample file from the internet it gets flagged for spam. You should be good to go now though. :)

    Cheers!



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    Anders Ring

    Hi,

    I have the same problem with a PDF file - I'm getting "Invalid resource" as an error. Is this setting something I can change myself?

    I have signed up via Heroku and use multiple sites for my app (staging and production) with individual Cloudinary accounts, so this setting has to be changed for those apps.

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    Aditi Madan

    Hi Anders,

    Can you please raise a support ticket here- https://support.cloudinary.com/hc/en-us/requests/new and share your cloud details so that we can take a look at the issue.

    Thanks,

    Aditi

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    Tim Wolf

    I'm having this same problem all of a sudden (today). Some of my older files work fine but new generated PDF's are failing as Invalid Resource. This is a production system and we are not able to move forward currently. 

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    Roee Ben Ari

    Hi Tim, can you please open a support ticket at support@cloudinary.com and share the PDF you're trying to upload so we could investigate it further? also, are you getting any error messages you can share as well?  

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    Tim Wolf

    Roee Ben Ari,

    I did file a support ticket last night and was able to get this resolved. It was apparently getting caught in the spam trap. I just didn't know this existed or how to fix it.

    Thank you.

     

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    Alex

    Did anyone figure out a proper fix for this? I'm getting the same issue - is there a way to turn off the spam filter?

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    Raz Ziv

    Hi Alex,

    Please open a support ticket at support@cloudinary.com and attach your PDF file so we could help you resolve the issue you are currently experiencing with the spam filter.

    Thanks!

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