Fetch API not working on large images even on paid accounts

Philip Taylor

March 28, 2018 21:21

I am using Cloudinary to limit the size of images based on what the devices WebGL can handle. 

Here is a fetch api call that should result in a webp image limited to fit into my GPU texture size.

https://res.cloudinary.com/visualive-io/image/fetch/w_16384,h_16384,c_limit,f_webp/https://assets-visualive.storage.googleapis.com/SylxqFMUKf

These calls work well on smaller images, but on bigger ones they are failing. I upgraded to a paid account because of the size limitation on free accounts, but the issue persists.

Note: I can upload the image manually into Cloudinary and it works, but the fetch fails. (with no error messages. Something that would be  nice! e.g. error images)

 

 

 

 

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  Yakir Perlin

  March 29, 2018 13:53

  HI, 

  Cloud name "visualive-io" is on our FREE plan.

  I saw that you upgraded and then downgraded, but note that after you upgrade your account, maybe this image URL still doesn't work because it was cached. 

  Please try to reach us at support@cloudinary.com

   

  Best,

  Yakir

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  Philip Taylor

  April 10, 2018 00:16

  Thanks. Sorry I did not see a notification for this response to my question. 
  I downgraded from the commercial account as the fetch API still appeared to not work. 
  I will contact support to see if I can upgrade again without paying a second time. 

  thanks

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