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Bulk uploading make browser crash

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3 comments

  • Official comment
    Millie Axelrod

    Hi Andres,

    Thank you for reaching out.

    Would you please be able to share whether the upload is performed via the main Media Library user interface or is it via the Upload Widget installed on your web application?

    Looking forward to your reply.

    Thank you,

    Millie

  • Anders Gressli

    Hi, sorry for the late reply.
    All uploads are done using the main Media Library on the cloudinary website, not via API or a plugin/widget. :)

    Thanks!

    – Anders

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  • Aleksandar Kostadinov

    Hi Anders,

    Thanks for confirming.

    If you can replicate this behaviour consistently then may I please ask you to share some additional details (we'll then be able to get a better idea of how this happens.), specifically;

    • Could you please create a short recording of your screen when uploading the assets that causes this issue? 
    • Are there any console errors when your client experiences this issue during the upload?
    • Could you also try dragging and dropping the required folder/assets in the Media Library directly if you are using the "Upload" Button and vice-versa, does that also fail or it works?
    • Does this issue happen when using Firefox or Edge on the same Windows 10 machine or only on Chrome?

    Please feel free to include any other details which you think may be relevant as that'll help us in narrowing this down.

    Best regards,

    Aleksandar

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