Images did not go to cloudinary

Gex Tecnologia

December 04, 2019 19:04

Hi, 

While trying to upload, no exceptions were thrown, but the images did not go to cloudinary.

My Client reported this, and we have not received any logs about it.

The upload attempt took place approximately Dec 3, 2019 5:26 pm.

What may have happened?

 

PS: I use Android SDK and I don't use MediaManager method yet

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  Aditi Madan

  December 05, 2019 00:58

  Hi,

  In order to investigate this further, we will need your cloud name and the original filename which failed the upload.

  Please open a support ticket here: https://support.cloudinary.com/hc/en-us/requests/new with the relevant details and we will be able to assist you better.

  Regards,

  Aditi

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