Unknown api key

Amadi Austin

December 06, 2019 15:51

Hosted my express application on heroku cloud platform, when i try to upload an image to cloudinary, i receive this error. "UNKNOWN API KEY". But everything works fine Locally in my machine. Please i need help.

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  Aditi Madan

  December 07, 2019 00:37

  Hi Amadi,

  Can you please open a support ticket here: https://support.cloudinary.com/hc/en-us/requests/new with the code and all the params you passed and we will be able to check further.

  Regards,

  Aditi

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  Amadi Austin

  December 09, 2019 12:03

  Thanks. will do that.

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  Amadi Austin

  December 09, 2019 12:48

  Thanks for the response. I have resolved it.

   

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  Christo Landry

  November 30, 2022 01:47

  How did you resolve it? I have the same issue.

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  Stephen Doyle

  November 30, 2022 09:39

  Hi Christo,

  The most likely explanations for this error are that the wrong key was used, or that the API key wasn't sent correctly on the API call

  If you can open a support request with your account details and a code sample, we can check the logs on our side and see what the error was, and see how that could happen based on your code

  Regards,

  Stephen

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  Christo Landry

  November 30, 2022 12:17

  Thanks, I did open a support request.

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  Stephen Doyle

  November 30, 2022 17:24

  Great, thanks for letting me know - our team will follow up on the support request directly

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