Folder of Media Library is not found

Syndy

January 17, 2020 08:30

Hi!

 

I think there may be some kind of bug in our Media Library. When i want to go to the Media Library it says "Folder not found, You are trying to navigate to a Media Library folder that doesn't exist." I cannot upload any images now. 

 

Can you help me fixing the Media Library?

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  Stephen Doyle

  January 17, 2020 10:41

  Hi,

  We received your support request about this same issue; I'll follow up there directly.

  For the benefit of others reading this forum, a possible cause of that error is if the account is not enabled, or if the user logged in hasn't been given permission to access any folders.

  If you've verified neither of those is the case, please contact using directly and provide your account details and we'll investigate right away

  Thanks,

  Stephen

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