Website Images not visible on iphone

Sandeep Chibber

February 14, 2020 09:05

Hi Team

 

We are using Cloudinary for images of our website - https://voyage-station.com/ , they are prefectly visible on Android Phone but are not visible on iphone. Need help

 

Thanks

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  Stephen Doyle

  February 14, 2020 12:34

  Hi Sandeep,

  I've had a look at the URL you provided, and it appears that you're explicitly requesting images in the WEBP image format, which is not supported by Apple's Safari browser on iOS.

  For example, here's the first URL I see on the page: https://res.cloudinary.com/voyage-station/image/upload/c_scale,h_430,w_454/v1581415521/img/Adventure_One.webp

  I recommend that you use our automatic format transformation, which will choose a format to deliver automatically based on the user's browser and which formats it supports.
  If you also use our automatic quality transformation, we'll also adjust the format automatically if a different format can encode the image more efficiently than the 'usual' format for a particular browser:
  https://cloudinary.com/documentation/image_transformations#automatic_format_selection

  https://cloudinary.com/documentation/image_transformations#automatic_quality_and_encoding_settings

  For that example, this URL will work on any browser: https://res.cloudinary.com/voyage-station/image/upload/c_scale,h_430,w_454/f_auto,q_auto/v1581415521/img/Adventure_One.webp
  
  Thanks,

  Stephen

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