geographic availablity of image after upload

differential enterprises

April 09, 2020 22:10

hi all,

after uploading images, sometimes one person can see the image (e.g. download ok), but a user in a different geographic cannot see the image (image not found)

do we have to upgrade our plan to get better / faster propagation of recently uploaded images across the network?  we are on a fairly low level plan i think.

 

 

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  Aleksandar Kostadinov

  April 10, 2020 10:15

  Hi,

  No, there aren't any restrictions in terms of delivery of images for any plans, including Free. If you are seeing this behaviour then we would need some additional information to investigate and determine the reason.

  For example, next time this happens, please share the request and response headers for a successful and unsuccessful request. You can do this either via the Browser's Network tab (developer tools) or via cURL / another HTTP library.

  If you would like, you can submit this information in this thread or directly to us by submitting a ticket - https://support.cloudinary.com/hc/en-us/requests/new

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