Disabled my account without any violation

Roni

April 18, 2020 04:10

Dear, yesterday my account is disabled without any issue. may be it was an mistaken. I have lot of data in my account, so i need to recover my account. So, please help me how can i re enabled my account

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  Aleksandar Kostadinov

  April 18, 2020 08:42

  Hi Roni,

  Looking at your account, it was disabled due to going over the Free plan limits for a number of weeks, with multiple notifications regarding the usage being sent to your email address.

  We can help with suggesting optimisations and ways you may be able to stay within limits going forward. Please raise a ticket with us directly so that we can share with you specific details about your account and usage - https://support.cloudinary.com/hc/en-us/requests/new

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