User exists already but cannot manage in Cloudinary dashboard

Homegate Admin

June 08, 2020 07:17

Hi 

 

Our employee has attended in the past a Cloudinary training. 

His user account was: guido.trueeb@homegate.ch

Now that we want to add him to our user base in the Cloudinary dashboard is says "Has already been taken".

 

Can you please help so we can add the user to our user base?

Thanks.

 

Best regards,

Markus Stutz

Homegate AG

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  Michal Kuperman

  June 08, 2020 11:48 Edited

  Hi Markus,

  This user has a separate account under this email address.

  Due to security reasons,  please open a support ticket with your account details at support@cloudinary.com and we will gladly further assist.

   

  Best,

  Michal

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