Unfortunately delete folder and i want to get back

Saurav

June 23, 2020 09:27

I want my deleted pica back

0

• 

  Roee Ben Ari

  June 23, 2020 12:00

  Hi Suarav, 
  
  Please refer to the below article for more information - 
  https://support.cloudinary.com/hc/en-us/articles/360029596792-How-to-Restore-Deleted-Assets-with-Cloudinary-s-Management-Console

  If you don't have backup enabled, then please open a support ticket including the details of the deleted assets (specifically, their public IDs) and we'll do our best to help. 

  0
• 

  Michel Antoine Castonguay

  February 22, 2022 17:23

  Same thing here: accidentally deleted the wrong folder, which contained 63 assets.

  Backup is enabled on the account, but I see a "Perform initial backup" link.

  Where should I go from here?

  0
• 

  Francis Tagbo

  February 23, 2022 09:57

  Hi Michel,

  We use the "Perform initial backup" to back up your current assets prior to enabling it.
  Please create a support ticket for us thru: https://support.cloudinary.com/hc/en-us/requests/new
  and share with us your cloud name and the folder deleted so we could check on it.

  Regards,
  Francis

  0
• 

  Michel Antoine Castonguay

  February 23, 2022 15:14

  Hi Francis,

  thank you for following-up. I opened a ticket soon after having posted here.
  Your colleague Tia swiftly sorted it out for me.

  To anyone reading, please go click "Perform initial backup" right now.

  Best rgards,
  Michel

  0
• 

  Francis Tagbo

  February 24, 2022 05:42

  Hi Michel,

  Thanks for the update! Glad Tia could help. :)

  0

Post is closed for comments.