Inconsistent behavior with Video Player API

Juan Di Toro

July 06, 2020 17:33

Hello! 

I'm having this problem where sometimes the official Video Player API is failing to serve some files but then gets fixed(like the next day), I have been checking the requests URL and I see it always do some over-the-wire transformations(our files are relatively small, biggest one is probably 40mb and we are on the pro plan) I'm aware that the API lets you select the "sourceTypes" on which you want the Video Player to request the file and if one fails then it will request the next and like this, until it finds one or none(where it fails), however our files are already uploaded on mp4/h265(one of the formats the video player requests by default).

I have played with the URL the Video Player API uses to fetch the file and have noticed that for some files it just does not work(but it works on our custom domain we have configured on cloudinary), so if I play with the URL removing/adding some bits of it, it starts working

https://res.cloudinary.com/mycloud/video/upload/v1/some_video.mp4

https://res.cloudinary.com/mycloud/video/upload/some_video.mp4

and it is a completely random behavior for some videos having the /v1/ bit works and for others it just dont

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  Aditi Madan

  July 06, 2020 22:19

  Hi Juan,

  Can you please share the video URL in a support ticket here: https://support.cloudinary.com/hc/en-us/requests/new and I will be able to check the logs for further analysis.

  Also, share the URLs which did not work with res.cloudinary prefix but worked with your domain name.

  Cloudinary adds v1 to thee URLs with foldered paths.

  More information on versioning here:

  https://support.cloudinary.com/hc/en-us/articles/360001208732-What-URL-conventions-are-invalidated

  https://support.cloudinary.com/hc/en-us/articles/202520852-I-ve-replaced-an-existing-image-with-a-new-one-but-my-website-still-shows-the-old-one-Why-is-that-

  Regards,

  Aditi

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