Error uploading SVG file since early this week

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3 comments

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    Michal Kuperman

    Hi Chee,

    There was a change in the limit of tags that can be included in an SVG file to protect against unsafe files. With that said, we have increased the limit, so you should be able to upload these files now.

    let us know how it goes,

     

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    Hisanobu Matsuhashi

    I can not upload also..

    About us, over 70KByte file size is avoided.

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    Jay Akhtar

    Hi Hisanobu,

    Thanks for reaching out.

    The default limit for uploading SVG/raw files is 10 MB for Free accounts. I was able to test upload an SVG file of 9.5 MB successfully to my Free account and getting a failed error message only when the file size exceeds the limit.

    To troubleshoot your case, I need additional account details such as the cloud name, actual SVG file, and the screenshots of the error message. Please open a support ticket by sending these details at support@cloudinary.com to continue this investigation.

    Best regards,
    Jay

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