Product Gallery on iOS fails with "a problem repeatedly occurred"

Distinction Joinery

August 30, 2020 23:18 Edited

When visiting our product gallery on iPhone Safari our users are receiving the "a problem repeatedly occurred" error when you tap on a photo's thumbnail.

It was working on iPhone at the beginning of the year (Jan/Feb) and there have been no other changes to the gallery or site in general since. We've been working through several suggested solutions like excess memory usage and rogue CSS effects etc. to no avail.

Has anyone else experienced a similar issue? - what was your solution if resolved?

The page can be found at: https://distinctionjoinery.co.nz/gallery.aspx 

Appreciate any assistance in figuring this one out.

0

• 

  Jay Akhtar

  September 01, 2020 17:23

  Hi there,

  Unfortunately, I am unable to reproduce this error using iPhone X with iOS 13.6.1, Safari 13. I looked up system logs associated with the gallery link, don't see any errors in the last 30 days or so for your account.

  Are you seeing this error consistently on one particular iPhone model/iOS version or multiple? Please share screenshots, specific thumbnail URL(s), and any additional information that will help in troubleshooting this.

  Best regards,
  Jay

  1
• 

  Distinction Joinery

  September 08, 2020 23:57

  Hi Jay,

  Thank you for your reply and for your testing efforts.

  I also completed a new set of tests via Browser Stack today, then tested on my phone where the error was occurring, and it now works properly - without changes being made.

  I suspect something has been fixed in the latest release of Safari which has resolved the issue, however finding a specific list of Safari bug fixes is proving difficult to locate and thus verify against.

  Cheers,
  Jeremy

  0

Post is closed for comments.