Cannot transform .mov

Dann Ledwick

November 10, 2020 23:25

When uploading any .mov files from an iPhone 7 Plus we can't perform any transformations. The Media Library with my account also cannot transform the video and says invalid transformation with and without parameters.

How can we fix this?

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  Francis Tagbo

  November 11, 2020 06:18

  Hi Dann,

  Could you please create a support ticket thru https://support.cloudinary.com/hc/en-us/requests/new and share with us your cloud name so we can assist you further.

   

  Regards,

  Francis

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